Returns

Returns Policy

Our returns policy lasts for 45 days.

If we do not receive, or you do not notify us of your intent to return any part of your order to us within 45 days of your order being placed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging and with all swing tags still in place.

Gift cards are not eligible for return or refund.

To complete your return, we require a receipt or proof of purchase, or valid reason for not having either of the above.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 45 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@goldtop.co.uk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goldtop.co.uk and send your item to: Goldtop Returns 99 Cambridge Road, Stansted Mountfitchet, Essex, CM24 8BY, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Goldtop Returns, 99 Cambridge Road, Stansted Mountfitchet, Essex, CM24 8BY, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping (if provided by us) will either be deducted from your refund or will be invoice for beforehand.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any return, please consider using a trackable shipping service or purchasing shipping insurance, as we will not be held liable for any lost parcels returned to us which do not show confirmation of delivery at our returns address.

If returning an item from outside of the UK, please ensure that Customs Forms are filled out correct, classifying the parcel as a RETURN / FAILED SALE / ZERO VALUE.

We will refuse delivery of any parcel which has Customs or Duties due, due to Customs Forms being completed incorrectly. Alternatively we will pay this fees and this cost will be deducted from your refund.